This Privacy Policy describes how Scents and Sensations (the “Site”, “we”, “our”, or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase through https://scentsandsensations.com (the “Site”).

1. Collecting Personal Information

When you use our Site, we gather certain information about your device, browsing behavior, and information necessary to process your orders. If you reach out for support, we may collect additional details to assist you.

“Personal Information” refers to data that can uniquely identify you. Below is a breakdown of what we collect, why we collect it, and how it’s used.

A. Device Information

Examples: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and interaction behavior.

  • Purpose: To ensure proper website functionality and analyze site traffic for improvements.
  • Source: Automatically collected via cookies, log files, tags, or pixels when you browse our Site.
  • Disclosure: May be shared with analytics and service providers that help optimize the Site.

B. Order Information

Examples: Full name, billing and shipping addresses, phone number, email address, and payment details (such as credit card information).

  • Purpose: To fulfill your order, process payments, ship products, provide invoices/order confirmations, and communicate with you.
  • Source: Provided directly by you.
  • Disclosure: Shared with trusted third-party partners for order processing and logistics.

C. Customer Support Information

Examples: Email communications, issue descriptions, and any information you provide when contacting support.

  • Purpose: To provide tailored customer service and address concerns.
  • Source: Provided directly by you.
  • Disclosure: Used internally or with support tools to respond to your queries efficiently.

2. Minors

Our Site is not intended for individuals under the age of 14. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has submitted data to us, please contact us immediately to request deletion.

3. Sharing Personal Information

We may share your Personal Information with service providers to deliver our services. This includes:

  • Website and payment processors
  • Shipping and logistics providers
  • Marketing and email service platforms
  • Legal entities in compliance with applicable law

We may also disclose Personal Information in response to legal obligations, such as subpoenas or lawful requests.

4. Use of Personal Information

We use your Personal Information to:

  • Process and fulfill orders
  • Handle customer service requests
  • Communicate updates or promotional offers (if opted in)
  • Improve the functionality and content of our website
  • Prevent fraud or unauthorized access

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your Personal Information under one or more of the following lawful bases:

  • Your consent
  • Performance of a contract with you
  • Compliance with legal obligations
  • Protection of your vital interests
  • Legitimate business interests that do not override your rights

6. Retention of Information

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have rights to:

  • Access the data we hold about you
  • Request corrections or updates
  • Request data deletion
  • Withdraw consent
  • Object to processing
  • Request data portability

To exercise any of these rights, contact us at Support@scentsandsensations.com.

8. Automated Decision-Making

We do not use Personal Information for any automated decision-making or profiling that produces legal or similarly significant effects on you.

9. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. These help:

  • Remember your preferences
  • Store items in your shopping cart
  • Analyze user behavior
  • Deliver personalized content and ads

You can manage cookie preferences through your browser settings. Blocking cookies may affect certain functionalities of the Site.

10. Do Not Track

Please note, we do not alter our data collection or usage practices when we detect a “Do Not Track” signal from your browser due to the lack of a universal industry standard.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The latest version will always be posted on this page with the effective date.

12. Contact Us

For questions, concerns, or data requests, please contact us:

Email: support@scentsandsensations.com
Address: Scents and Sensations
Jawad Court, Shop No 1, Ground Floor, Plot No SC-11,
University Road, KDA Scheme 7, Chandni Chowk, Karachi, Sindh, Pakistan